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🧾 Refund & Return Policy

Last Updated: January 2025

At Buzee, we want your experience to be simple, fun, and worry-free. If something goes wrong with your order—or even if you just changed your mind—we're here to help.

✅ 30-Day Return Guarantee

You may request a return or refund within 30 days of delivery, provided the item is:

  • In unused and original condition
  • Returned with all original packaging and accessories
  • Not a final sale, customized, or clearance item

To start a return, please contact us at support@buzee.io with your Order ID and a brief explanation of the issue. We'll get back to you within 48 hours.

📦 Damaged or Defective Items

If your item arrives damaged, broken, or missing parts, email us with:

  • Your order number
  • Clear photos of the damage
  • A short description

We'll replace the item or issue a refund—no hassle.

❌ What We Don't Accept

We generally cannot accept returns for:

  • Items returned after 30 days
  • Items that are used, damaged due to misuse, or missing parts not due to our error
  • Pre-order items that have already shipped (unless defective)
💳 Refund Processing

Once we receive and inspect your return, your refund will be issued to the original payment method within 3–7 business days.

⚠️ Note: Shipping charges are non-refundable unless the return is due to our error.

📋 Return Process Step-by-Step
1

Contact us at support@buzee.io with your order ID and reason for return

2

Receive instructions and return address within 48 hours

3

Package and ship the item back to us with tracking

4

Receive your refund within 3–7 business days of our inspection

💬 Questions About Returns?

Email us at support@buzee.io or message us via WhatsApp for help with your return.

Our goal is simple: if it's a reasonable issue, we'll find a reasonable solution. 🤝