FAQ

Please reach out to us at support@buzee.io with your question. Include your Order ID and use the same email address you used at checkout so we can help you faster.

Once shipped, orders typically take 10–25 business days, depending on your country and local customs. For pre-orders or special drops, refer to the expected ship date on the product page.

We'll send you tracking info as soon as your order ships.

After your order has been shipped, you'll get an email with the subject: "Your Buzee order is on the way!" It will include a tracking number. You can use that number on:

Note: Some tracking may not update frequently until it clears customs.

Yes! We ship to most regions worldwide. See our Shipping Policy for restricted countries and shipping time estimates.

Orders shipped to the US may include sales tax.

Orders to the EU/UK may be subject to VAT and import fees upon delivery.

Buzee is not responsible for any customs charges or delivery delays due to local clearance processes.

Orders with multiple items may ship separately, especially if part of the order is a pre-order. If you need items shipped together, please email us before your order ships and we'll do our best.

Yes – we ship to P.O. boxes in the US. Be sure to provide a complete address to avoid delays.

Some Buzee items are limited edition drops—once sold out, they may not return. For core collection products, we aim to restock as quickly as possible and will notify our community once they're available again.

Subscribe to newsletter to be the first to know when items are back or new launches go live!

We accept:

• Visa / Mastercard / AMEX
• Apple Pay / Google Pay / Shop Pay

We accept returns and refund requests within 30 days of delivery, as long as the item is unused, in original condition, or if it arrives damaged or defective.

Just email us at support@buzee.io with your order ID and a brief explanation.

We'll do our best to help—whether that means a refund, a replacement, or simply making things right.

Our goal is simple: if it's a reasonable issue, we'll find a reasonable solution.

At checkout, after adding an item to your cart.

Note: Discount codes cannot be combined or applied retroactively.

All prices are listed in USD ($).

If your order has not shipped, email us ASAP with:

• Full name
• Order ID
• Correct address (include full format)

If it has already shipped, you'll need to contact your local courier to arrange a redirect.

Tracking may pause in between customs checkpoints.

Use your tracking number on our Global Tracking Page for the latest updates.